Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

Material can only be returned on a full purchased item basis. For example, if a 25’ roll of tape with adhesive is purchased the full roll must be returned. No partial returns of an item ID will be accepted.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds may be considered: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@spectex.com.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, you should mail your product to: 88 Airport Drive, Suite 700, Rochester, NH, 03867, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@spectex.com and send your item to: 88 Airport Drive, Suite 700, Rochester, NH, 03867, United States.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

The Finest Felt Material

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